Frequently asked questions

Every piece is set with certified moissanite in 925 sterling silver and goes through 28+ quality checks before it ships.

Use our ring size guide. It shows how to measure a ring you already own or your finger at home, with a full US size chart.

Yes. Send us a name, a logo or a sketch through our custom design form and we will make a one-off piece in 925 sterling silver and moissanite.

Yes. Our showroom is open to walk-ins, so you can see pieces in person before you buy. Contact us for directions and opening hours.

We accept major credit and debit cards through our secure checkout, and buy now, pay later is available. Every option for your order is shown on the payment step.

Yes. Payments are processed over an encrypted connection by our payment provider, and your full card details are never stored on our servers.

Contact us as soon as possible with your order number. If your order has not shipped yet we will do our best to change or cancel it; once it has shipped, our return policy applies.

Yes. Shipping is free on every order delivered within the US.

Please contact us before ordering and we will let you know what is possible for your location.

We send shipping updates to the email address used at checkout. If you need help finding an order, contact us with your order number.

You can request a return or exchange within 10 days of receiving your order. The item must be unworn and in its original packaging. Once we receive and inspect it, we will issue a refund or a replacement, whichever you prefer. See our refund policy for the details.

Contact us with your order number within 10 days of receiving your order.

Contact us right away with your order number and photos of the item, and we will make it right.

Moissanite is a gemstone created in a lab. It looks very close to a diamond but is a different stone: it costs far less, is extremely hard and throws back even more sparkle.

Yes. Moissanite ranks 9.25 on the Mohs scale of hardness, second only to diamond (10), so it stands up to everyday wear and resists scratches.

No. Its brilliance comes from the stone itself, not a coating, so it keeps its sparkle. A gentle clean now and then removes the everyday film that dulls any gemstone.

To the naked eye moissanite looks very close to a diamond. The main tell is its extra fire: in bright light it flashes more rainbow colour than a diamond does.

Moissanite often passes basic thermal diamond testers, because both stones conduct heat in a similar way. Testers that also measure electrical conductivity can tell them apart.

It gives you the look of a diamond at a fraction of the price, with more fire (a refractive index of 2.65 against diamond’s 2.42) and the hardness to wear every day.

Every piece is solid 925 sterling silver (92.5% pure silver) set with hand-set moissanite.

Store pieces separately to avoid scratches, and keep them away from household chemicals, lotions, chlorine and salt water. Wipe with a soft polishing cloth to keep the silver bright.

Use our contact form and our team will get back to you. Phone and messaging details are on the contact page too.